Terms and Conditions

For the purpose of these Terms and Conditions, the terms we, us,our refer to DUOPLES PRIVATE LIMITED, registered at C/O Purnendu Das, M.M Ghosh Street, Nadia, West Bengal - 741101. The terms "you", "your","user", or "visitor" refer to anyone accessing or using our website and services.

  • The content on this website may change without prior notice.
  • No guarantee is given for accuracy, completeness, or suitability of any content; we exclude liability for any errors or inaccuracies to the fullest extent permitted by law.
  • Use of any information or materials from our site is at your own risk. It is your responsibility to ensure that any products or services meet your needs.
  • All content including design, layout, appearance, and graphics is owned by or licensed to us. Reproduction is prohibited unless permitted by our copyright notice.
  • All trademarks on the site that are not our property are acknowledged appropriately.
  • Unauthorized use of our site content may result in legal action.
  • Our website may include links to other websites for additional information; these do not signify our endorsement.
  • You may not create a link to our website without our prior written permission.
  • Any disputes are subject to the laws of India.
  • We are not liable for any transaction failure due to the cardholder exceeding the bank’s preset authorization limit.

Last updated: Mar 5, 2024

Cancellation & Refund Policy

  • Cancellation requests are accepted only within 7 days of order placement.
  • Requests may not be honored if the order is already processed or shipped.
  • Perishable items (flowers, eatables, etc.) cannot be cancelled. However, replacement/refund may be offered if the delivered product is found to be of poor quality.
  • For damaged/defective products, contact our Customer Service within 7 days of receipt. Action will be taken after verification.
  • If a product is not as described or doesn’t meet expectations, contact our support team within 7 days. A resolution will be provided after review.
  • For products under manufacturer warranty, contact the manufacturer directly.
  • If a refund is approved by DUOPLES PRIVATE LIMITED, processing may take 16–30 days to reflect in your account.